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How Life Insurance Agents Use Technology

The life insurance industry has come a long way since the first policies were issued in the early 18th century. In the past, the process of buying life insurance was often time-consuming and required in-person meetings with agents. However, with the advent of technology, the life insurance industry has undergone significant changes, and the role of the life insurance agent has evolved along with it.

Online Comparison Tools and Digital Applications

One of the biggest changes in the life insurance industry has been the rise of online comparison tools and digital applications. These tools allow consumers to easily compare policies from different insurance companies and apply for coverage online. This has made it easier for consumers to shop for life insurance and has reduced the need for in-person meetings with agents.

However, while these tools have made it easier for consumers to shop for life insurance, they have also changed the role of the life insurance agent. Rather than being the primary source of information for consumers, agents now often serve as a resource for more complex or personalized questions and concerns.

Telecommuting and Virtual Meetings

Another impact of technology on the life insurance industry has been the rise of telecommuting and virtual meetings. With the ability to work remotely and hold meetings online, life insurance agents no longer need to be physically present in the same location as their clients. This has made it easier for agents to serve clients in different locations and has increased the efficiency of the sales process.

However, virtual meetings also have their challenges. It can be more difficult to establish trust and rapport with clients over the phone or through a video call. It's important for agents to adapt to this new way of interacting with clients and find ways to build relationships and communicate effectively in a virtual setting.

Data Analytics and Personalization

Technology has also had a significant impact on the way life insurance companies analyze and use data. With the proliferation of data sources and advanced analytics tools, companies can now gather and analyze vast amounts of data about individual consumers. This allows them to tailor their products and marketing efforts to specific segments of the population and offer more personalized policies.

For life insurance agents, this means that they need to stay up to date on the latest data analytics tools and techniques. They also need to be able to use data to help clients understand their specific insurance needs and how different policies can meet those needs.

Automation and Artificial Intelligence

In recent years, there has been a trend towards automation and the use of artificial intelligence (AI) in the life insurance industry. For example, some companies are using AI to automate the underwriting process, which involves evaluating an applicant's risk and determining their eligibility for coverage. While this has increased efficiency, it has also led to concerns about job displacement for life insurance agents.

However, it's important to note that AI is still in the early stages of development in the life insurance industry, and it's unlikely to fully replace human agents in the near future. Instead, it's more likely that AI will be used to augment the work of agents, helping them to analyze data and make more informed recommendations to clients.


The best piece of technology is one that has all the latest tools in one place. That is where the CRM comes in. A customer relationship management (CRM) system is a tool used by businesses to manage and improve their interactions with customers. It provides a user-friendly interface for storing and organizing customer data, and often includes analytical features that allow businesses to track and analyze various metrics, such as marketing campaign performance or call trends.

CRM systems can also provide personalized services to customers by allowing businesses to track and understand customer needs and histories. For life insurance agents, a CRM can be particularly useful for managing a diverse customer base, as it can help track and understand the specific needs of each customer. It can also help agents track their own sales performance and make better informed decisions based on data analysis. In addition to these benefits, a CRM system can also streamline communication and organization within a business, saving time and improving efficiency.

Training and Continuing Education

Technology can also be a valuable tool for training and continuing education for life insurance agents. Some training programs may offer virtual classrooms, which allow agents to participate in live, interactive training sessions with instructors and other students. These sessions can be accessed via a computer or other device with an internet connection. There are also many mobile apps available that offer training materials and resources for life insurance agents. These apps can be accessed on a smartphone or tablet, making it easy for agents to learn on the go.

Final Thoughts

In conclusion, technology has had a significant impact on the life insurance industry and the role of the life insurance agent. From online comparison tools and digital applications to telecommuting and virtual meetings, technology has changed the way agents interact with clients and gather and analyze data. While there are concerns about the impact of automation

If you are considering becoming an agent or if you are thinking about changing companies, Real Financial would love to have you on our team.

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